It is important to us at OL Reign that you are fully satisfied with your OL Reign merchandise. If you have any questions/concerns, please contact us at firstname.lastname@example.org.
Please note that orders purchased at OLReignShop.com follow the instructions and policies below. Anything purchased at The Pro Shop and on matchdays at Lumen Field are subject to The Pro Shop policy and must be returned/exchanged at The Pro Shop at Lumen Field.
30-Day Money Back Guarantee on Returned Items
If for any reason you are not satisfied with your purchase (excluding personalized items), you may return the item(s) for a refund within 30 days of purchase. Returns must include a receipt and item(s) must be in original condition. Once the item(s) are received by OL Reign, your account will be credited within 10 business days. Shipping charges are not included in the refunded price.
How to Return/Exchange Items*
1) Please print a copy of your receipt or email confirmation and place in a box with the merchandise you wish to return or exchange.
2) Ship the item(s) using the carrier of your choice to the following address:
Attn: OL Reign Retail - Returns
6840 Fort Dent Way
Tukwila, WA 98188
3) Upon receipt of item, we'll handle your return/exchange within 10 business days. Refunds will be processed to the credit card of the initial purchase. If you received the item as a gift, we will give you a store credit for the amount of the returned item.
* Need a different size? Wanting a different color? Should you wish to exchange the item for one of equal or lesser value, follow the above process. When mailing, ATTN: Exchanges and make sure to note the item you wish to exchange to.
Damaged or Defective Products
Oh no! Contact us via email at email@example.com if there is any damage to your package. While we are not responsible for any damage caused by the postal carrier(s) or damage caused by washing/laundering, we're happy to take a look if you think the damage was caused prior to shipping.
All sales are final for customized products (this includes both roster and non-roster names and numbers affixed to jerseys). We are unable to accept any returns or exchanges on these items with the exception of damaged or defective products.
If you need further attention regarding a return or exchange, please feel free to contact us at firstname.lastname@example.org. To expedite the process, please include either "Return" or "Exchange" in the subject line, along with your order number.