Do you accept orders from outside the United States?
Yes. Our payment systems are capable of accepting credit cards from locations outside the United States. In the event your credit card is not accepted by our payment system, we also accept payment via PayPal. Orders can be shipped to most countries. If you have a question about shipping to a specific location please contact us via email at firstname.lastname@example.org.
Should an order be placed with a delivery location outside the United States, please note that the order contents are subject to an international customs clearance in that country. On occasion, the receiving country may require additional charges from the recipient to clear the contents from customs. OL Reign is not responsible for any additional charges that may be imposed.
How will my order be shipped?
Our primary carriers are FedEx and USPS, but your order might arrive via another carrier, depending on your shipping address and/or the items you ordered. All of the available items in your order will ship together. If you order an item that is not available, we will ship the available portion of your order and send other items as they become available. We will charge you only for items that have been processed for shipping.
How do you determine my shipping charges?
Shipping charges are a flat-rate, based on the weight of the items in you order and the country you wish to ship the items to. Please visit our shipping rates page for more information on the processing of your order.
Do you ship items on weekends or holidays?
Our shipping department operates Monday through Friday, excluding US holidays. Except where otherwise specified, shipping and delivery services are not available on weekends or US holidays.
When will I receive my order?
In most cases items that are in stock will ship within two business days and should arrive 3-5 business days after shipping. If your order includes a jersey or an item that requires customization, you should expect 3-5 days for the item(s) to ship.
Are there any in-house processing procedures that might delay my order?
The following services could require additional time to process your order: customization, special order, back order, and manual verification of your billing information.
What should I do if my package is lost or damaged in transit?
Please accept our apologies if the carrier did not deliver your order promptly and in good condition. If you did not receive your order, we ask that you check around your property, in your mailbox, and with your neighbors to make sure that the order is not at your location.
Please contact us at email@example.com if you are certain that the item was not delivered or if your item arrived damaged. We will work collaboratively to file a claim with the carrier. Repairs, replacements, or refunds of your purchase will be determined based off of the claims process on a case-by-case basis.
What happens if an item is missing or if I receive the wrong item?
Please accept our apologies if your order is not processed correctly. Just contact us at firstname.lastname@example.org if an item is missing from your order or if you received an item that you did not order. We will do our best to correct your order as efficiently as possible.